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PAYMENT
Payment methods currently accepted:
· Credit/Debit Cards
· American Express
· IDEAL
· SEPA
For bank transfer and individual payment/shipment solutions please contact me at studio@seidraum.com.
SHIPMENT
Once your payment has been received, your order will be shipped and you will receive a tracking number.
I currently ship within the EU, to non-EU European countries and to the United States. If you live in another country, get in touch and let me know at studio@seidraum.com. I will prepare a custom shipping quote for you.
AUSTRIA
3.40 Euro (shipping time 5-15 business days)
For local pickup in Vienna (Free), I will contact you within two days to arrange a convenient time and meeting place, as I currently do not operate a physical store. If you have any questions, you are always welcome to contact me via studio@seidraum.com.
GERMANY
9.25 Euro (shipping time 5-15 business days)
OTHER EU COUNTRIES AND NON EU EUROPE
16.25 Euro (shipping time 5-15 business days)
USA
27.90 Euro (shipping time up to 20 business days)
RETURN POLICY
In case the chosen design does not quite meet your taste, I will be able to accept your return or exchange request as long as the 14-day return period has not expired after shipping your order and the piece shows no signs of wear. Please do not send your purchase back without prior notice at studio@seidraum.com.
For more information please read Return Policy section in the Shipping & Return.
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To preserve the beauty and longevity of your natural silk item, please follow these care instructions:
Cleaning
Natural silk should preferably be cleaned by professional dry cleaning.
Do not bleach and do not use detergents containing chlorine or harsh chemicals.
Hand Washing
Washing natural silk frequently is not recommended. When you do, treat your scarf to a gentle hand wash in lukewarm water using mild detergent specially made for silk or delicate fabrics. Move the fabric softly through the water for a few minutes without rubbing, wringing or twisting. Rinse carefully until the water runs clear.
Drying
Do not tumble dry. Allow the scarf to air dry naturally. To remove excess moisture, gently press your silk between clean towels — never wring it out. Lay the scarf flat on a fresh towel away from direct sunlight and heat sources.
Avoid hanging the silk while wet, as gravity may stretch and distort its shape.
Ironing & Storage
Iron on a low temperature setting suitable for silk, preferably on the reverse side. If a higher temperature is needed, place a clean cotton cloth between the iron and the fabric.
Store the scarf flat in a cool, dry place to help maintain its shape and appearance. Alternatively, hang your scarf on a padded or rounded hanger.
Proper care will help preserve the color, texture and delicate structure of the silk for years to come.
For more information visit “How should I clean my silk scarves?” section in the Q&A.
