Payment methods currently accepted:

• Credit/Debit Cards

• American Express

• IDEAL

• SEPA

For bank transfer and individual payment/shipment solutions please contact me at‍ ‍studio@seidraum.com.

Once your payment has been received, your order will be shipped and you will receive a tracking number.

I currently ship within the EU, to non-EU European countries and to the United States. If you live in another country, get in touch and let me know at studio@seidraum.com. I will prepare a custom shipping quote for you.

AUSTRIA

3.40 Euro (shipping time 5-15 business days)

For local pickup in Vienna (Free), I will contact you within two days to arrange a convenient time and meeting place, as I currently do not operate a physical store. If you have any questions, you are always welcome to contact me via studio@seidraum.com.

GERMANY

9.25 Euro (shipping time 5-15 business days)

EU COUNTRIES AND NON EU EUROPE

16.25 Euro (shipping time 5-15 business days)

USA

27.90 Euro (shipping time up to 20 business days)

In case the design chosen does not quite meet your taste and you prefer another Seidraum piece, there is also the possibility to exchange it. It is important that you notify me of your wish to exchange your piece within the 14-day exchange period and let me know which piece you have chosen instead. I will of course be happy to advise you. Afterward, please return the unworn and intact design in its original packaging.

If you are 100% sure that you don't want to keep the piece you ordered, I will be able to accept your return request as long as the 14-day return period has not expired after shipping your order and the piece shows no signs of wear. In this situation, you are welcome to send me an E-mail at studio@seidraum.com and I will inform you about the further procedure. Please make sure that you return the piece well packed in its original packaging so that it arrives safely. As soon as the return package has reached my studio and I have carried out the quality check, you will receive the money-back.

It may take up to 10 working days to process your return or exchange package after I receive the return package.

IMPORTANT INFORMATION:

• Please do not send your purchase back without prior notice.

• I ship from Austria. If you're ordering internationally (non EU countries and regions), local taxes and customs fees may apply upon delivery. These are NOT calculated at the check out. I'll be able to work on making this process smoother as Seidraum grows.

• Personalized pieces cannot be returned.

• Items bought on 'Sale' cannot be exchanged or returned.

• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

• Please note that the shipping costs for exchange or return packages have to be paid by yourself.

• In case of a return, the money will be transferred back to the account from which the purchase was initially made and only after the goods have been received and processed.

• If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise there is no guarantee that I will be able to receive your returned item.